Privacy Policy
Last updated: August 9, 2026
This Privacy Policy explains how Pendleton Heating & Cooling, LLC ("Pendleton," "we," "us," or "our") collects, uses, and protects information when you visit our website, request an estimate, or contact us for heating and cooling services in Colorado Springs & the Pikes Peak region. By using our website and tools, you agree to the practices described here.
1. Information We Collect
We collect only what we need to respond to you and provide our services:
- Contact information — your name, phone number, email address, and service address when you fill out a form, request an estimate, or call us.
- Service details — information about your home comfort needs, equipment, and the work you're asking about, so we can quote and perform the job.
- Estimate tool information — the system and package you select in our Instant Estimate tool, along with the contact details you provide, so we can prepare and follow up on your estimate.
- Website & technical information — IP address, browser and device type, pages viewed, and similar analytics collected automatically as you use the site.
- General location — an approximate location derived from your IP address, used to confirm you are within our service area.
2. How We Use Your Information
We use the information we collect to: respond to your inquiries and service requests; prepare estimates and schedule work; communicate with you about appointments, service, and follow-up; improve our website and services; and meet our legal, tax, and licensing obligations. We may send you occasional updates or promotions — you can opt out at any time.
3. Cookies & Analytics
Our website uses cookies and similar technologies to keep the site working, remember your preferences, and understand how visitors use it. You can control cookies through your browser settings; disabling them may affect how parts of the site function.
4. How We Share Information
We do not sell your personal information. We share it only as needed to run our business, including with:
- Service providers that operate our forms, scheduling, customer-relationship management, hosting, and communications on our behalf (for example, our website host and our lead/CRM platform).
- Professional advisors such as our accountants or attorneys, where appropriate.
- Authorities or others when required by law, to enforce our agreements, or to protect the rights, property, or safety of our customers, our team, or the public.
5. Data Retention
We keep your information only as long as needed for the purposes described here — to serve you, maintain our records, and comply with legal, warranty, and tax requirements — after which we securely dispose of it.
6. Your Choices & Rights
You may ask us to access, correct, or delete the personal information we hold about you, subject to our legal and recordkeeping obligations. You can also:
- Stop text messages by replying STOP to any text from us.
- Unsubscribe from emails using the link in any marketing email.
We will not deny you service or treat you differently for exercising these rights. To make a request, contact us using the details below.
7. How We Protect Your Information
We use reasonable technical and organizational safeguards to protect your information, including a secure (HTTPS) website connection and limited access to personal data. No method of transmission or storage is completely secure, however, and we cannot guarantee absolute security.
8. Children's Privacy
Our website and services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, please contact us and we will delete it.
9. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date above and, where appropriate, provide additional notice on our website.
10. Contact Us
If you have questions about this policy or your information, reach us at:
Pendleton Heating & Cooling, LLC
Colorado Springs, CO 80922
Phone: 719-219-2190
Email: info@pendletonheating.com